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AstriCon is the longest-running event devoted to all-things Asterisk, one of the most influential open source telecommunication projects today. Attendees will learn about trends in Asterisk use, the growing Asterisk ecosystem, the newest applications and a wide range of technical topics from Asterisk developers, users and entrepreneurs.

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Thursday, October 15 • 11:00am - 11:35am
Contact Center-in-a-Box: everything virtualized including telephony cards! Some success cases

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One of the limits of integration of PSTN telephony into the Contact Center servers has usually been the telephony cards that has to be installed in separate interconnect servers. This has been solved with PSTN-SIP gateways that are still separate devices that break the all-in-one integration concept. This session proposes the use of virtualization technologies to achieve a true all-in-one Contact Center box, with an absolute integration of telephony cards in Virtual Machines. Better integrated, efficient and more inexpensive implementations are now possible through the use of this technologies. We will show some production and lab use success cases.
Speakers
avatar for Miguel Molina

Miguel Molina

CTO, Millenium BPO SA
MILLENIUM BPO SA: Miguel Molina is currently the IT Director for Millenium BPO, a prominent Colombian Contact Center Company. Along his 8 years of experience, he has worked with all kind of telephony technologies, from analog to SIP, H.323 and SS7 interconnections. He developed the... Read More →

Thursday October 15, 2015 11:00am - 11:35am EDT
South China Sea
  Business & Case Studies Track